There may be a couple of reasons why your login credentials are not being accepted
by Moodle:
- You are using the incorrect CSU email username and/or password Solution: Check your
CSU email username and password to make sure you are entering the correct combination
of letters and/or numbers.
- Your CSU email password needs to be reset
Solution: Call the ITD helpdesk at (773) 995-3963. Inform them that your CSU email
password needs to be reset. They will provide you with assistance in claiming your
account online.
In some instances, students may repeatedly see their profile page when they log into
Moodle. If this is the case:
- You may have previously changed your email from your CSU email to a personal email
address.
Solution:Change your personal email address to your CSU email address. Scroll down
and click “update profile.” This should fix the problem.
- Do not change your profile information or change your email address.
Solution: Contact the Office of Online Instruction and Instructional Technology at
elearning@jingye0769.com and ask for assistance.
There may be several reasons why students cannot access their courses on Moodle. The
two most frequent reasons for this are:
- The instructor has not made the course visible
Solution: Contact your instructor via email and inquire when he/she will make the
course available. Note: Some instructors will not make the course available until
the first day of the semester.
- Banner has not updated your registration
Solution: Call or visit the registrar’s office at (773) 995-2517 or ADM 128 to make
sure that you are currently registered for the correct number of courses/credits.
Please note that it takes at least 24 hours after you register for your online course
to become visible in Moodle.
To submit an assignment in Moodle, you should see a link in your course for the activity/assignment
for which you are submitting work. If you do not see this activity listed, contact
your instructor, letting him/her know that it is not shown.
If you do see a link to the assignment page, click on it and scroll down to the bottom
of the screen. You should see a button that says “Add submission.” If you do not
see this button, contact your instructor, letting him/her know that this button is
not shown.
If you do see this button, click on it, and you will be taken to a new page. Scroll
down to the bottom of this new page, where you should see the following box:
Click on the blue arrow, and a new box will pop up. In this new box, click on the
button that says “Choose File” and select the file you wish to submit.
When you are ready to submit your file, click “Upload this file” and then “Save changes”.
On the screen that follows, scroll down to the bottom, and click on the button that
says “Submit assignment.” On the next screen, click on the button that says “Continue.”
Your file is now submitted.
There may be several reasons why you are not able to access your quiz.
- You are trying to access a quiz that is no longer available.
Solution: Check the dates and time of the quiz to make sure you are accessing it on the correct
date and/or time.
- The instructor has not made the quiz available.
Solution: Contact your instructor to find out when the quiz will be made available.
- You are only allowed one attempt at the quiz
Solution: If you have already taken the quiz once, then you will be unable to take it again.
Moodle supports the playback of multiple video formats. If your instructor has embedded
a video or provided a link in the course, and you are having issues playing it:
- Make sure that you are using Google Chrome, Mozilla Firefox, or Safari as your internet
browser.
- Make sure your computer's Flash Player is up to date (NOTE: Flash files do not play
on iOS devices, such as iPads).
- Contact your instructor to verify that the link or embedded video file is active and
working.
- For any further technical related inquiries, please contact the Office of Online Instruction
and Instructional Technology by email elearning@jingye0769.com.
First, make sure that your computer's speakers (external or internal) are turned on.
Then:
- Check the volume setting controls on your PC or Mac and make sure it is adjusted to
a normal level.
- If that doesn't work, contact the Office of Online Instruction and Instruction Technology
by email at elearning@jingye0769.com.
Moodle is programed to log a user out who is inactive for two hours. If you are staying
on one Moodle quiz page and just reading, typing into a text box, selecting radio
buttons, or choosing from drop-down menus, none of that registers as "activity". You
have to load a new page or refresh the current page for Moodle to consider you active.
- When your taking a online quiz, we recommend that you click the "Next" button every
10 minutes, even if you haven't finished answering all the questions on the page.
Then on the next page, click the "Return" button. This will let Moodle know you are
active as well as save the questions you have already answered.
- If you do get kicked out of a quiz, immediately log back in to your course and click
on the quiz. As long as the time has not expired for the quiz, you will see a button
that says "Continue the last attempt." Click that button.
- For further technical support, please feel free to contact the Office of Online Instruction
and Instructional Technology by email at elearning@jingye0769.com.
There are several possibilities that can cause this to happen while taking an online
quiz/exam in Moodle:
- Your internet connection was disconnected while taking the quiz/exams
- You were kicked out of the quiz due to time expiring and Moodle did not save your
answers.
- You forgot to submit and finish the quiz/exam once you were done.
Solutions
- If the quiz/exam allows for another attempt and the time limit has not expired, attempt
the exam again.
- If you are not able to try the attempt again, immediately contact you instructor via
email or phone.
BigBlueButton recorded sessions come in three different formats: Java, Video MP4,
and Audio MP3. If you are having problems viewing or hearing a recorded BigBlueButton
session:
- Start by checking your system.
- Once you are up to date with the latest version of Java, open the BigBlueButton Session
and verify that you can see and hear the presentation.
- If you are having further technical issues, contact the Office of Online Instruction
and Instructional Technology by email at elearning@jingye0769.com.
For the best user experience when accessing Moodle, please use the following browsers
If you require further assistance with Moodle, contact the Office of Online Instruction
and Instructional Technology at elearning@jingye0769.com. Our offices are located in Library
322 & 323.
All classes are displayed on your Dashboard.
Login to Moodle and then click here.
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